Take a photo
of the bouquet
Within 24 hours of delivery. The whole bouquet in daylight and a close-up of what is wrong.
Returnsand replacement
If the bouquet is not what you expected, send a photo on WhatsApp within 24 hours. We will remake it at our expense or refund your money.
24 hoursafter delivery to send a photo
How we resolve it
- Damaged in transit a new bouquet
- Not as in the photo we remake it
- Do not want to wait we refund
If somethingwent wrong
Four steps — from a photo to a new bouquet. No arguments needed.
Take a photo
Message us
on WhatsApp
The order number or phone, a photo and a few words about the problem. We are available daily, 9:00–24:00.
A florist
will look into it
They will compare it with the photo we sent before dispatch and offer a solution.
A new bouquet
or a refund
We will remake and deliver it free of charge or refund the payment by the same method, your choice.
What weguarantee
To make sure it never comes to a return, freshness is built in before arranging.
+2…+4°CFlowers wait to be arranged in a cold room
Freshness
.02
As in the photo
We send a photo of the finished bouquet before dispatch. We change the main flower only with your consent and never for a cheaper one.
.03
Careful delivery
The courier carries the bouquet in an insulated box and hands it over in person. If something happens in transit, we will remake it at our own expense.
How to care for a bouquetDifferentcases
What we do in each situation and how much time you have to message us.
| Situation | What we do | Time limit |
|---|---|---|
| The bouquet was crushed or damaged during delivery | We will remake and deliver a new bouquet at our expense | 24 hours |
| The bouquet is not the same as in the photo before dispatch | We will adjust or remake it according to the agreed photo. If you do not want to wait, we will refund you | 24 hours |
| The main flower was replaced without your consent | We will refund the full cost of the bouquet or arrange it with the right flowers as soon as they are available | 24 hours |
| If you followed the care guide, we will replace the bouquet or refund its cost, your choice | ||
| We will refund the delivery cost | On the delivery day | |
| The recipient was not at home | We will agree on a new time or address with you at no extra cost within the same day | The same day |
| You want to cancel the order | Before arranging starts we refund 100%. If the florist is already arranging the bouquet, minus the cost of materials | Before arranging |
| The candle or card did not suit you | We will exchange it or refund you if its condition and packaging are intact. Sweets cannot be returned | 14 days |
| The bouquet is fresh and as in the photo, but you did not like it | Fresh flowers of proper quality cannot be returned: they are perishable goods. But do tell us: the florist will take it into account in your next order | — |
Return
questions
Do I need to return the bouquet?
Usually not: a photo is enough for us. If we remake the bouquet, the courier can collect the old one when delivering the new one — that is easier for the recipient.
Someone else received the bouquet. Who should write?
Either of you: the customer or the recipient. Give the order number or the phone number it was placed with, and attach a photo.
When will I get my money back?
Can I exchange it for a different bouquet rather than the same one?
Yes. Choose any bouquet in the catalog. If it is more expensive, pay the difference; if it is cheaper, we will refund the difference.
Where are the full terms?
The legally precise wording is in the public offer.
Something wrong with your bouquet?
Send a photo, and a florist will reply and offer a solution. We are available daily, 9:00–24:00.
The legal terms are in thepublic offer