Flower delivery
across Almaty

Zone-Based Delivery Rates and Free Pickup

The city is divided into four delivery zones — from Zone 1 to Zone 4. The site shows the cost for a specific address at checkout, and pickup from the salon is free.

The rate is tied to the recipient's address: the zone is determined by the address at checkout. Through Pro-Buket, you can choose pickup from the salon and pay nothing for the courier at all. If the address is near the salon or the recipient is ready to come by themselves, pickup eliminates the cost of the courier's trip and also removes the risk that the courier won't find anyone at home.

Working Hours and Pickup: When You Can Receive Your Bouquet

We accept orders daily, 9:00–24:00, and pickup is available as a way to receive your bouquet without a courier — including if the order didn't go through and the arrangement was returned to the salon. We deliver flowers in Almaty at the time you specify at checkout. Pickup is worth choosing when the person is ready to collect the bouquet themselves: it eliminates both the cost of the courier's trip and the risk that no one will be there when the courier arrives.

Delivery at the Exact Time, at Night, and to the Suburbs of Almaty

We agree on the delivery time at checkout, night delivery is available, and the suburbs are within our service area. Let's go through each scenario separately.

Delivery at the Exact Time: How to Coordinate the Moment of Handover

Pro-Buket delivers flowers in Almaty at the exact time: you coordinate the moment of handover at checkout, and the courier goes by exactly that. For a surprise, people order delivery for a specific hour: by 09:00 for an anniversary or by 19:00 after a shift. It's better to give the exact time with a small buffer — if the recipient might step out, the courier will have room to adjust, and the bouquet will arrive not "sometime around that hour" but within the right window.

Night Delivery and the Suburbs of Almaty

• Night delivery: available in Almaty; the time is coordinated at checkout.
• Suburbs: we deliver to the suburbs of Almaty — the zone is determined by the recipient's address.
• What to include in the order: a late delivery time and an exact address with a landmark — in advance, so the courier can plan the route.

What Happens If the Recipient Isn't Home

A situation where the recipient isn't there is handled according to a clear procedure — from the courier waiting to the bouquet being returned to the salon. Below are the steps and how to avoid them.

Step-by-Step Scenario: The Courier Waits 15 Minutes, Then Calls the Sender

• Waiting 15 minutes: the courier waits for the recipient on site for a quarter of an hour.
• Calling the sender: if the recipient isn't there, the courier calls the person who placed the order.
• Reception desk or a nearby shop: with the sender's consent, the bouquet can be left at the reception desk or in a nearby shop.
• Return to the salon: if there's nowhere to leave the flowers, the bouquet is returned to the salon.
• Repeat trip: paid for again, and the money for the failed delivery is not refunded.
• Pickup: the returned bouquet can be collected from the salon free of charge.

What to Include When Ordering So the Bouquet Is Delivered on the First Try

To have the arrangement delivered on the first try, it's worth including an exact address with the apartment and entrance number, the recipient's current phone number, and a backup option in case they aren't there. If the recipient doesn't know about the gift, it's better to choose a time when they're usually home: morning before work, lunch break, or evening after six.

How to See the Bouquet Before Delivery and Send It Anonymously

Before delivery, you can see the arrangement in a photo, send it anonymously, and add a card — let's go through how these options work and what to keep in mind when ordering.

Photo of the Bouquet Before Dispatch: How to Make Sure the Bouquet Is Fresh

Before dispatch, we send a photo — so you see exactly what will go to the recipient, even before delivery. The picture shows how the buds have opened, how tight the wrapping is, and the shade of the ribbon. If you need to buy a bouquet in Almaty and not see it until delivery, the photo removes the main risk: you evaluate the arrangement before it ends up in the recipient's hands.

Anonymous Delivery and a Free Card with the Bouquet

• Anonymous delivery: through Pro-Buket, you can send a bouquet so that the recipient doesn't find out who it's from — the courier doesn't say the customer's name at handover.
• Free card: added to the bouquet at no extra charge.
• Card text: think it through in advance if you want a surprise — a couple of warm lines without a signature often create exactly the right impression.

What to Choose as a Beginner: Categories and Occasions

The catalog has several categories — from classic bouquets to edible gifts and houseplants. Below is a simple logic for what to choose for a specific occasion, so you don't get lost among hundreds of options.

Catalog Categories: What to Choose for the Occasion

For a beginner, it's easier to start from the occasion rather than the type of flower: first decide what's appropriate — a classic bouquet, a single flower variety, or an edible gift — and then choose a specific item within the category.

Roses: How Many to Give and What the Price Depends On

Roses in Almaty are ordered in bouquets of 15, 21, 25 stems and more — the quantity is chosen based on the occasion and budget. It's customary to give an odd number as a gift. Red varieties are a universal choice for dates and birthdays, white and cream ones work for formal congratulations to colleagues, and pink ones are chosen for warm everyday occasions. The price depends on stem length and variety. The quantity is selected to match the occasion and budget, and the price of a specific bouquet is listed in the catalog card.

Edible Bouquets, Chocolate-Covered Strawberries, and Edible Gifts

An edible bouquet is a gift you can eat; the catalog also includes chocolate-covered strawberries and edible gifts. This format is appropriate when the recipient is indifferent to cut flowers or when you want to surprise with a non-standard presentation: a basket of fruit and berries in chocolate will be appreciated both at work and at home. Chocolate-covered strawberries are chosen as a small addition to the main bouquet or as a standalone gift for March 8 and birthdays. Balloons are added to any bouquet to make the composition look more voluminous; a bunch of three to five balloons is selected to match the petals. Edible bouquets in Almaty are worth ordering with the season in mind: in summer, it's best to present them within the first hours after assembly, before the chocolate melts.

Why Pro-Buket Is a Direct Provider, Not an Aggregator

The bouquet is assembled by florists and delivered by a courier in the same city where the recipient is located — let's break down what this gives the buyer and why a chain of intermediaries isn't needed here.

Bouquets Are Assembled by Florists in Almaty and Delivered by Our Couriers

The compositions are assembled by our florists, and our courier delivers them — a single provider is responsible for assembly, the photo, and the delivery time, not a chain of intermediaries. When assembly and logistics are in the same hands, it's easier to meet the agreed time: there's no need to wait for the order to be passed from one contractor to another.

Logistics Only Within the City: What It Gives the Buyer

We deliver bouquets only within Almaty and its suburbs: the composition is assembled in the same city where the recipient is located and is not brought in from elsewhere. This format eliminates shipping — and therefore the risk that the buds get crushed in transit or arrive less fresh than they were in the photo. When ordering, make sure the recipient's city — Almaty — is selected on the site.

Conclusion

Five parameters determine whether the composition arrives fresh and on time: the service area, delivery time, the courier's behavior when the recipient is absent, the photo before dispatch, and the correctly chosen category.

Key Takeaways

• Cost: depends on the recipient's area; pickup from the salon is free.
• Delivery time: agreed upon when placing the order; nighttime delivery and trips to Almaty's suburbs are available.
• If the recipient isn't home: the courier waits 15 minutes, then calls the sender; a repeat trip is charged again.
• Photo before dispatch: shows the composition before delivery, and the anonymous option and card are added at checkout.
• Catalog categories: help you choose a format for the occasion — from classic compositions to edible gifts and houseplants.
• Check before paying: confirm the area, time, and order contents — these three points eliminate most disputes at delivery.